Claire Agutter Claire Agutter

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Claire Agutter, Director of Scopism Limited

Getting started with SIAM

In this presentation, Claire Agutter will introduce the topic of service integration and management (SIAM), a management methodology that has developed in response to our modern, complex supply environments. Claire will look at how SIAM has evolved, ways to use SIAM in an organization and also explain the journey that led to the recently created SIAM Foundation Body of Knowledge and associated SIAM training scheme.

Delegates will gain a greater understanding of how to manage their own supply chains, the benefits of SIAM for their organization and where to access more resources.

Bio: Claire Agutter is the director of Scopism, a start-up created to support ITSM professionals and help them exploit new management practices. She has recently been the lead architect on the program to create the SIAM Foundation Body of Knowledge. She is also the lead tutor for ITSM Zone (www.itsm.zone), providers of high quality, accredited online training for IT professionals. Claire uses her background in operations and consultancy to blend old and new best practice to give organisations the toolkit they need to deliver business value. From ITIL to DevOps, OBASHI and Agile Service Management, Claire believes in sharing knowledge and experience between organisations, and hosts the popular ITSM Crowd hangouts that provide practical advice to ITSM professionals around the world.


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Claire Agutter