Forside Forside

Konferencen 2018




 
The Machines are coming – again! This time they even call it The Age of the Machines. For years manual work has been taken over by the machines, now they are also beginning to think for humans. We are talking about internet of things, artificial intelligence, 3D-printing, virtual reality, robots, sensors, augmented reality, quantum computing, cognitive technology and other trends that are evolving quickly. This evolution is also relevant for IT Service Management in two dimensions; How we manage services provided by and/or together with the Machines and the type of services we manage and provide.

The 2018 IT Service Management conference will take a deeper look at the new trends and take a 360-degree view at what the Age of Machines are, and what it means for our business as IT Service Management professionals - both now and in the future.

The conference will seek to answer questions like; How are we going to co-operate and manage the new technologies?

How will the new technologies affect and change our basic and well-known processes? And how are our tools to be modified to support new demands?

In addition, the conference will look at what the future will bring in terms of Enterprise Service Management, where other business support units are included in our business flows. And how will Automation, Robots and Internet of things affect all this?

The aim of the conference is to gather all who works with or have interest in in IT Service Management for two inspirational conference days, with focus on networking and new Insights. We expect to have around 130 participants in the conference.

The conference will have a setup with a good mix of lectures and cases, throughout the 2-day program. In the evening of the first conference day, we will serve a nice dinner with entertainment for all participants as part of the conference price.

The conference will be split into 4 tracks for speakers and 1 track for sponsors, and will be held in a mix of Danish and English, depending on the speaker.

Track 1: Technology
This track is about influence new technology has on areas like artificial intelligence with special focus on Service Management. Practical experience will be preferred, what has been done and what were the benefits – so forth.

Track 2: Strategy
This track contains sessions for the knowledgeable person working with Service Management. It will provide different approaches for setting strategies that utilizes AI, internet of things, robots, cognitive technology, etc.

Track 3: Opportunities
What are the potential benefits of the Age of the Machines – at least for the humans. How do you maximize the outcome and what do you need to avoid? Where is that the human brain and knowledge can still add value?

Track 4: Services
Which services will we see in the Age of the Machines. What will they be capable of, and when are they available? 


Track 5: Sponsor / Workshop
This track is reserved to sponsors sessions and misc. workshops all within the topic of Service Integration

 

Boganmeldelse marts 2018

Af Peter Ravnholt – Service Management konsulent hos BusinessNow

Titel: The Open Group IT4IT™ Reference Architecture, Version 2.1
Forfatter: Open Group IT4IT ™ Forum
Målgruppe: ITSM-folk, arkitekter, projektledere og værktøjsansvarlige, som ønsker viden om service models, value streams og organisering af serviceleverancer
Forudsætninger: Viden om Service Management og Servicelivscyklus er en fordel

IT4IT er en standard, som har til formål at beskrive den grundlæggende struktur, aktiviteterne og det informationflow, som skal sikre en struktureret og afklaret håndtering af de (IT) services og produkter, som en serviceleverandør leverer til sin(e) kunde(r).

Bogen er som udgangspunkt nem at gå til, da den bygger på de samme grundlæggende tanker, som vi ser i ITIL, MOF m.m. om at services skal håndteres og kontrolleres gennem alle aspekter af deres livscyklus og ikke kun ud fra et driftperspektiv, som fik det meste fokus inden ITIL ændrede den grundlæggende struktur.

Læs mere


Kalender

  • Ingen begivenheder
Se mere
Læs mere

Om itSMF

itSMF er en non profit organisation, som siden 1991 har været en prominent spiller inden for videreudvikling og markedsføring af best practice for Service Management standarder og uddannelse. itSMF ejes og styres af sine medlemmer.
 

Virksomheder og offentlige institutioner anvender i stadig øget omfang teknologi til at markedsføre og levere deres ydelser og produkter. Al erfaring viser imidlertid, at den ønskede effekt udebliver, såfremt mennesker, processer og værktøjer ikke følger trop i form af professionel Service Management.
 

itSMF stiller et netværk af eksperter, informationskilder og arrangementer til rådighed for virksomhederne og deres ansatte. ItSMF bidrager dermed til en værdi tilvækst til medlemmernes indsats for at øge kvaliteten og effektiviteten i virksomhedernes Service Management.

Læs folder her


Læs mere

Tilmeld nyhedsbrevet

Navn

E-mail adresse

Aktuelt




Lav din egen
inspirationsdag for fagfolk 
Læs her hvordan

 



Mere end 1000 medlemmer i vores ITSMF Linkedin gruppe
Med så mange medlemmer er der stor mulighed for at udveksle erfaringer på tværs af brancher og organisationer. Hvis du ikke allerede er medlem, så benyt dig af muligheden og meld dig ind allerede i dag - det er nemt og så er det gratis.



Se tidligere aktuelle emner her